Terms & Conditions
We are E COMMERCE SYSTEM SOLUTION PTE. LTD. ("ECSS","we","our","us"), a company registered in Singapore.
ECSS registration number is 201805743Z.
And ECSS registered office is at 9 Raffles Place #58-26, Singapore 048619.
These Terms & Conditions ("Terms of Sale") govern any and all purchases of our products and/or services from our website. Please carefully read these terms to understand your legal rights and obligations regarding the purchase of our products and/or services on our website.
- 1. Purchase of Products, Orders Pricing and Payments
1.1. Compliance: You agree to comply with any and all guidelines, notices, operating rules and policies and instructions pertaining to the purchase of our products and/or services on our website, as well as any amendments to the aforementioned, issued by us from time to time. In this regard, we reserve our right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the website.
1.2. Product Description: While we endeavours to provide an accurate description of the products and/or services listed on our website, We do not warrant that such description is accurate, current or free from error. In the event that the product or service that you receive is of a fundamentally different nature from the product as described on the website and which you have ordered, Clause 4 below shall apply.
1.3. Placing Your Order: You may place an order by adding your items to your "cart" and completing the "check out" process, which shall include your filling out of your shipping, delivery and/or billing details, as well as payment. You shall be responsible for ensuring the accuracy of your order at all material times.
1.5. Irrevocable and Unconditional Orders: All orders are deemed to be irrevocable and unconditional upon transmission through our website, and we shall be entitled (but not obliged) to process such orders without your further consent and without any further reference or notice to you. Nevertheless, you may request to cancel or amend the order, in which event we shall endeavour to give effect to on a commercially reasonable or viable basis. For the avoidance of any doubt, and notwithstanding any of the above, We are not obliged to give effect to any request to cancel or amend any order once placed.
1.6. Reservation of Our Rights: All orders shall be subject to our acceptance in its sole discretion and each Order accepted by we shall constitute a separate contract. You acknowledge that unless you receive a notice from we accepting your order, we shall not be party to any legally binding agreements or promises made between we and you for the sale of or other dealings pertaining to the product(s), and accordingly, we shall not be liable for any losses which may be incurred as a result, whether direct or indirect. For the avoidance of doubt, we reserve the right to decline to process or accept any order received from or through the website in its absolute discretion.
1.7. Product Warranty: Unless expressly provided for in our website or expressly prohibited by applicable mandatory law, we exclude all other express or implied terms, warranties or conditions with respect to the products listed.
1.8. User’s Acknowledgement: You acknowledge and warrant that you have not relied on any term, condition, warranty, undertaking, inducement or representation made by or on behalf of we which have not been stated expressly in a written document from us or upon any descriptions or illustrations or specifications contained in any document including any catalogues or publicity material produced by us. You also acknowledge and agree that the exclusion of warranties, exclusion of liability and exclusion of remedies in these Terms of Sale allocate risks between the parties and permit us to provide the products at lower fees or prices than that which we otherwise could and you agree that such exclusions on liability are reasonable.
1.9. Without prejudice to the generality of the foregoing:
1.9.1. No condition is made or to be implied nor is any warranty given or to be implied as to the life of the products sold or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to us;
1.9.2. we bind ourself only to deliver Products in accordance with the general description under which they were sold, whether or not any special or particular description shall have been given or shall be implied by law;
1.9.3. We shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the products ordered has not been paid in cleared funds by the due date for payment;
1.10. Intellectual Property: Save with the prior written consent of us, the user shall not remove or alter the trade marks, logos, copyright notices, serial numbers, labels, tags or other identifying marks, symbols or legends affixed to any products listed on our website.
- 2. Delivery
2.1. Address: Delivery of the Products shall be made to the address you specify in your order either by agents and/or contractors and/or subcontractors.
2.2. Delivery & packing charges: Delivery and packing charges shall be as set out in the order.
2.3. Product Availability: You acknowledge that the delivery of the products is subject to the availability of the products. we will make every reasonable effort to deliver the product(s) to you, but you acknowledge that while stock information on the website is updated regularly, it is possible that in some instances a product may become unavailable between such updates. Users shall be notified by email as soon as may be practicable if any such stock are found to be unavailable, and any payment made in respect of the unavailable product shall be refunded to our users in accordance to Clause 4 below.
2.4. Delivery Schedule: You acknowledge that there will be no deliveries made on Sundays, as well as during company trips. You will be notified of the estimated delivery date and time by way of email as soon as may be practicable. Please ensure that someone is present at the location of delivery to receive the delivery. Please note further that under our policy, and for security reasons, our delivery staff may not enter your place of residence.
2.5. Failure to Take Delivery: If you fail to take delivery of the products (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault), then without prejudice to any other right or remedy available to us, we may terminate your order placed.
2.6. Time: Time for delivery shall not be of the essence, and agents and/or contractors and/or subcontractors, shall not be liable for any delay in delivery howsoever caused.
2.7. Unattended Delivery: In the event that you have instructed us, or any one of our agents and/or contractors and/or subcontractors to leave the ordered products at your doorstep or of the specified delivery address or such other unattended location, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft and damage.
2.8. Risk of Damage or Loss: Subject to Clause 2.7 above, risk of damage to or loss of the products shall pass to the purchaser at the time of delivery or if the purchaser wrongfully fails to take delivery of the Goods, the time when we or any of its agents and/or contractors and/or subcontractors has tendered delivery of the said products.
- 3. Price and Payment
3.1. Listing Price: Unless otherwise specified under Clause 3.2 below, the price of the products payable by a user shall be the price listed on our website at the time which the order placed by the said user is transmitted to through the website.
3.2. Pricing Error: We reserve the right to terminate any order(s) in the event that a product has been mispriced on our website, in which event we shall notify you of such cancellation in writing. we shall have such right to terminate such order(s) whether or not products have been dispatched or are in transit. In the event that payment has already been charged to you, we shall as soon as may be practicable arrange for a refund of the same in accordance with Clause 4 below.
3.3. Taxes: All prices listed on the website are subject to taxes, unless otherwise stated. We reserve the right to amend the prices of its products at any time without giving any reason or prior notice.
3.5. Invoices: We may invoice you upon the due date of any payment under any order(s) placed.
3.6. Failure to Pay: If the user fails to make any payment on his/her order, then without prejudice to any other right or remedy available to us, we shall be entitled to cancel the order or suspend delivery of the product until payment is made in full.
- 4. Refunds, Returns and Exchange
4.1. Initiation of Return and Exchange Process: Users may initiate the returns and exchange process by contacting our Customer Service.
4.2. For a return or exchange to be valid you must follow the instructions and rules on the Return & Exchanges page and follow all the steps therein. All returned items should be in their new and original condition as you received them: with tags, unused, unwashed and unworn. Returns and exchanges must be initiated/requested within 14 days from the date of purchase and items shipped back must be received by TODAYFUL no later than 30 days from the date of purchase (barring any customs-related delays upon return to us). TODAYFUL reserves the right to reject returns or exchanges that do not follow or meet the above requirements. Any costs incurred (including customs duties and taxes) as a result of a failure to follow the return or exchange instructions on the site, shall be deducted from the refund or credit amount. We will notify you once TODAYFUL has accepted the return or exchange and proceed to either process your refund, credit your account with Site credit or ship the exchanged-for item, as applicable. If your return is not accepted by TODAYFUL, we will notify you of the reasons why it was rejected and arrange for reshipment back to you. We are not responsible for the cost of reshipment of rejected returns or exchanges.
4.2.1. Please note that if you return an item, the taxes and import duties will not be refunded to you if they were originally included in the purchase price.
4.2.2. You will be responsible for reclaiming any taxes or duties directly from your local customs office or other taxing authority.
- 5. Questions and Complaints
- 5.1. If you have any questions or complaints, you may contact our Customer service center.
- 6. GENERAL
6.1. Assignment: You may not assign or delegate or otherwise deal with all or any of your rights or obligations under these Terms of Sale. We shall have the right to assign or otherwise delegate all or any of our rights or obligations under these Terms of Sale to any person.
6.2. Governing Law and Jurisdiction: The Terms of Sale shall be construed and its performance governed in accordance with the law of the Republic of Singapore. By accessing or using the website and/or our services, you fully agree to submit to the exclusive jurisdiction of the Singapore courts.
6.3. Force Majeure: Notwithstanding any of the aforementioned, we shall not be liable for any breach of our obligations under these Terms of Sale where we are hindered or prevented from carrying out our obligations by any cause outside our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, power outage, compliance with any law, epidemic or pandemic, or accident (or by any damage caused by any of such events).
6.4. No Waiver: Our failure to enforce these Terms of Sale shall not constitute a waiver of these terms, and such failure shall not affect the right later to enforce these Terms of Sale. We would still be entitled to use our rights and remedies in any other situation where you breach these Terms of Sale.
6.5. Severability: If any provision of these Terms of Sale is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms of Sale shall not be affected.
6.6. Third Party Rights: Unless otherwise expressly stated above, no person shall have any right pursuant to the Contracts (Rights of Third Parties) Act 2001 to enforce any of the above Terms of Sale.
6.7. Amendments: We may by notice through the website or by such other method of notification as we may designate vary these Terms of Sale, such variation to take effect on the date we specify through the above means. If you use the website or our services after such date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop access or using the website and/or our services and terminate these Terms of Sale.
6.8. Entire Agreement: These Terms of Sale shall constitute the entire agreement between you and us relating to the subject matter hereof and supersedes and replaces in full all prior understandings, communications and agreements with respect to the subject matter hereof.